Apple, Inc.
11 YEARS
AUG 2010–CURRENT
BUSINESS PLANNING COMMUNICATIONS
Design comms for retail and internal inclusion and diversity network; create and host weekly, monthly and All Hands keynote presentations for VP of Retail Online, write copy and design weekly newsletter for senior and leadership staff, schedule and follow-up with presenters.
Key Accomplishments:
✓ Quarterly All-Hands - design and edit Keynote presentation, recruit and schedule presenters, coordinate meetings with C-level stakeholders, edit video and optimize for web conferencing, support live presentation; run deck with real-time troubleshooting
✓ Playbooks for Business Planning Communications - restructure existing playbooks and create interactive reference tool, using internal web content management system to outline and instruct how to perform daily and recurring tasks within Business Planning team
✓ Weekly Internal Newsletter - write copy, layout and edit articles, research and feature internal events, track participation using click-thru metrics
PRIOR Apple EXPERIENCE:
AppleCare Tier 1 Tech Support / Sales & Service Tier 3 Chat Specialist: Top-performing product expert consulting with customers to find complete solutions, investigate resolutions and improve product knowledge. Up-skilled for service contacts, order support, and training.
Key Accomplishments:
✓ Communications Director, Apple Pride DNA Group - Recruited to author and design all internal communications related to association, including email announcements, graphic materials, and event collateral.
✓ Trainer and Team Mentor - Redesigned and presented instructional support, keynote presentations, and training collateral to elevate various internal teams' performance, reduce churn, and increase product knowledge.
✓ Subject Matter Expert - Supported accelerated internal department creation, new specialist training, and product/procedure expertise in response to COVID-19.
✓ Off-Site-Vendor Support - Facilitated varying brand and product support levels to a range of global communities, including collateral creation, product knowledge training, and formal internal departmental communications.
Artist B.Rubel
8 YEARS
Mar 2014–CURRENT
MARKETING DIRECTOR
Cultivated brand identity through execution of multi-channel content strategy: copywriting, editing, graphic design, and video editing.
Axis Gallery
1 YEAR
JAN 2019–JAN 2020
SOCIAL MEDIA COORDINATOR
Defined and executed social media content strategy and brand guidelines.