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Apple SME Mentor

How can we enable targeted performance improvement and mentorship for employees based on topics ranging from subjective to objective?

Project Timeline: 1 year

Role: Program Mentor, Training and Peer Coaching Facilitator, Subject Matter Expert

Technical/Soft Skills:

Action-based Planning
Empathetic and Emotionally Intelligent Communication
Adaptability

Mentoring
Performance-based Coaching
Metric Interpretation

Selection:

Nominated by leadership to offer peer development through coaching, training, and internal support channels

Analyze and interpret:

Reviewed internal dashboards, reports, and feedback surveys to determine specific areas for improvement and created actionable performance improvement plans.

Mentoring:

Coached employees on areas for improvement ranging from product knowledge, relational sales, and metrics-based objectives.

Training:

Created and presented keynotes based on quarterly goals and department objectives, redesigned group activities into single learner environment, and supported vendor sites with ramp.

Results: I was established as a subject matter expert and leader within the team resulting in a peer nominated award for sales department MVP. My contributions are still used today.